Subscription Policy

The subscription plan to our Service consists of an initial charge followed by recurring periodic charges as agreed by you. By entering into this agreement, you acknowledge that your subscription has an initial and recurring payment feature and that you accept responsibility for all recurring charges prior to cancellation.

We will submit periodic charges monthly without further authorization from you, until you opt out of auto-renewal on your account page by using the “Cancel Subscription” button. The month that you order in is the first monthly box edition that you will receive. For example, if you subscribe any time between January 1-31, your recurring subscription will begin with the January Box. The only exception to this rule would be if the monthly box sold out before the end of the month or if we extended the sale of the current month to the following month. The edition being ordered will always show on the checkout page.

The initial payment of the Mystery Box will be withdrawn at the time of checkout. For subsequent boxes/terms, payments are automatically scheduled to withdraw on the 1st of the month, regardless of sign up date. If the 1st of the month lands on a weekend, it will be charged on the next business day. We are not able to manually assign charge run dates for individual subscribers.

The Monthly plan cancellation request via your account page will take effect only if submitted prior to the 15th of the month that your existing subscription plan is due to renew. (e.g. you must cancel by February 14th if you want to cancel your March box). Cancelling a subscription will not cancel and refund the delivery orders that have been paid for, it only stops future renewal charges. If you choose to subscribe to the Monthly Plan between the 15th to the end of the month, you automatically agree to following month's charge.

The Fixed Rate cancellation request via your account page will take effect only if submitted prior to the 15th of the month that your existing subscription plan is due to expire. (e.g. to opt out of your 6 month subscription, which starts with the February Box and ends with the July box, you must cancel by July 14). You are entitled to cancel your subscription at any time, however unless you cancel your subscription with us within 14 days from the day on which you acquire physical possession of your first “, you will be tied into the contract for the remainder of the subscription.

Promotional codes/discounts are only valid on the initial order, not the recurring charges, unless otherwise noted.

Gift plans and/or e-gift cards must be redeemed within one year of purchase. Once redeemed, they cannot be cancelled/refunded. You will not be eligible for a refund if not redeemed within the expiration date.

Kindly note that any of the subscription plans can be cancelled at any time prior to the 15th of the month that the applicable subscription is scheduled to expire. However, you will not be eligible for a refund on any remaining boxes in the subscription.

We reserve the right at our absolute discretion not to renew your subscription at any time without giving any reasons for our decision.